Help Desk Support - Cleared

Lockheed Martin Corporation•Hanover, MD

30d•$101,000 - $178,135•Onsite

About The Position

What We're Doing: Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As a cyber security professional at Lockheed Martin, you'll protect the networks that our citizens and the world depend upon each minute: Financial assets. Healthcare information. Critical infrastructure. Hazardous materials. The uninterrupted flow of energy that keeps modern life moving. Here, you'll work with cybersecurity experts on the forefront of threat protection and proactive prevention. In this fast-paced, real-world environment, you'll draw on all your education and experience as well as the resources of Lockheed Martin to keep the threats at bay. Cyber | Lockheed Martin The Work: The helpdesk team manages tier 1 tickets to either resolution or escalation. This team maintains excellent customer relations and ensures all user issues are documented. Who we are: Our Program is seeking innovative engineers to support a critical application centered in the Analytic mission as well as modernize the legacy system using a microservices-based architecture and cutting-edge technologies. Why Join Us: Your Health, Your Wealth, Your Life Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work. Learn more about Lockheed Martin's competitive and comprehensive benefits package. This position is participating in our External Referral Program. If you know somebody who may be a fit, click here to submit a referral. If your referral is hired, you'll receive a $3000 payment! code-extrefer #RMSC6ISR #RMSOL24 #OneLMHotJobs

Requirements

Active TS/SCI with Polygraph
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 5 years of professional experience; or 3 years of professional experience with a related Masters degree.
Analyst experience or knowledge of customer compliance rules using tools UTT, UEE, XKS
SQL querying experience
Experience using GIT, Jira, and Confluence

Responsibilities

The helpdesk team manages tier 1 tickets to either resolution or escalation.
This team maintains excellent customer relations and ensures all user issues are documented.