Help Desk Student Worker (Student Wage)

University of Virginia • Charlottesville, VA

3d • $15 • Onsite

About The Position

The McIntire School of Commerce Help Desk is seeking a student employee to provide Tier 1 IT support and assist with administrative tasks. This position is available immediately, with a preferred Spring 2026 semester start and employment extending through the 2026–2027 academic year. Students primarily work in the Help Desk offices but may be assigned to other areas within the school as necessary. Work Locations & Hours Help Desk – Shumway Hall Monday–Friday: 8:00 AM – 9:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 12:00 PM – 9:00 PM Help Desk Annex – Rouss & Robertson Hall Monday–Friday: 8:00 AM – 5:00 PM

Requirements

• Motivated, punctual, and reliable with a strong sense of responsibility
• Ability to adhere to assigned schedules and follow established policies
• Current undergrad UVA student

Nice To Haves

• Prior customer service and/or basic IT experience is a plus, but not required

Responsibilities

• Providing face-to-face customer support
• Answering phone calls and assisting users
• Performing basic Tier 1 IT troubleshooting
• Entering and updating tickets in the help desk system
• Maintaining and organizing equipment
• Assisting with general administrative tasks as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees