Help Desk Specialist (Full-Time)

Larkin Community Hospital • South Miami, FL

6d

About The Position

The IT Help Desk Specialist provides first-level technical support to hospital staff, clinicians, and departments to ensure uninterrupted use of computer systems, applications, and network resources. This role is critical in supporting patient care operations by promptly resolving technical issues in a fast-paced healthcare environment.

Requirements

• Associate’s degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience)
• Minimum of 1–3 years of IT Help Desk or technical support experience, preferably in a healthcare environment
• Strong working knowledge of Windows operating systems and Microsoft Office 365
• Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi)
• Experience with ticketing systems and remote support tools
• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Ability to work effectively in a fast-paced, high-demand healthcare environment
• Strong attention to detail and documentation
• Ability to work independently and as part of a team
• Understanding of HIPAA and healthcare data security standards
• Ability to lift and move IT equipment up to 25 lbs
• Ability to stand, walk, and work at computer stations for extended periods
• May require on-call availability or shift flexibility

Nice To Haves

• Familiarity with EHR/EMR systems is a plus
• CompTIA A+, Network+, or similar IT certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees