Help Desk Specialist FT - IS (30462)

Nacogdoches County Hospital District•Nacogdoches, TX

5d•Onsite

About The Position

This position performs various complex tasks and is utilized to solve more difficult issues arising within the User Support Group. Troubleshoots and problems solve LAN issues. Performs tasks relating to the installation, management, and maintenance of Data and Voice networks. Answer incoming calls for the User Support group on a rotating basis, solve initial inquiries from end-user, and route highly complex issues to the appropriate resource.

Requirements

Must be able to read, write, and communicate effectively in English (required)

Nice To Haves

Degree/Certification in Computer Sciences or a related field (preferred)
Advanced proficiency in programing/interfacing (preferred)
Experience working in a healthcare environment (preferred)

Responsibilities

Troubleshoots user support inquires including but not limited to hardware, software, and telecommunication issues
Answers incoming calls to the User Support group on a rotating basis, solve initial inquiries from end-users, and route complex inquires to the appropriate resource
Provide excellent customer service internally, externally, and promote teamwork professionally, with a positive attitude following our customer service standards

Benefits

Generous benefit plans that start the 1st of the month following your start date
High Reliability Organization
How we treat people in our organization, we are truly committed to patient safety and to our employees
Additional options for dental, vision, life, disability coverage
Retirement Plan
Hospital paid Life Insurance
Employee Assistance Program
Employee Discount at our onsite Starbucks, Café, and Gift Shop
ATM onsite
Fresh Vending
Free on-site parking
Colleague recognition program
Time Away From Work Program (paid time off)