Help Desk Specialist - Rogers, AR

Adams Brown•Rogers, AR

About The Position

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person. FLSA Status: Non-exempt

Requirements

2+ years IT Help Desk experience, preferably with an MSP
Client service oriented and positive participating team member
Ability to maintain confidentiality of the company and client information
Excellent written and verbal communication skills required
Ability to document and follow established company procedures
Understanding of hardware, software, security tools, and concepts
Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc.
Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
Ability to work autonomously both swiftly and effectively
Ability to organize and prioritize tasks
Reliable transportation to and from work

Nice To Haves

IT Glue experience preferred
WatchGuard/Firewall experience preferred
StorageCraft, Datto backups experience preferred

Responsibilities

Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems
Identify, document, and prioritize service requests.
Troubleshoot and resolve client technical issues and escalate when needed
Facilitate the restoration of normal service operations while minimizing impact to the end-user
Using the knowledge of software tools to perform day-to-day functions and troubleshooting
Handle remote service tickets on a day-to-day basis