HELP DESK SPECIALIST
About The Position
Help Desk Specialist – LM Restaurants Location: Raleigh, NC Support with Purpose. Solve Problems. Keep Our Teams Connected. Welcome to LM Restaurants LM Restaurants is a family-owned hospitality group with over 40 years of experience in the industry. We are committed to taking care of our people, our guests, and our communities. We offer the stability and resources of a growing organization while maintaining a family-first culture where team members are valued and supported. About the Role We’re seeking a customer service–driven Help Desk Specialist to provide efficient and accurate technical support to our users. This role is ideal for someone who enjoys troubleshooting, communicating clearly, and delivering exceptional service. You’ll serve as the first point of contact for technical issues and play a vital role in keeping our teams connected and productive.
Requirements
- Proven experience providing Help Desk or technical support
- Strong written and verbal communication skills
- Excellent client-facing and customer service abilities
- Advanced troubleshooting and multitasking skills
- Customer-focused mindset with strong attention to detail
Responsibilities
- Serve as first-level support and provide timely resolution to user issues
- Escalate unresolved issues to the appropriate next level of support
- Track, route, and document technical issues to ensure proper follow-up
- Update customer data and produce activity and support reports
- Walk users through troubleshooting steps in a clear and supportive manner
- Deliver excellent customer service while exceeding user expectations
- Recommend process improvements and procedural enhancements
- Maintain and grow knowledge of help desk procedures, systems, and services
Benefits
- Comprehensive medical, dental, and vision insurance
- Company-paid Short-Term Disability and Life Insurance
- 401(k) with company contribution up to 4%
- Paid time off and flexible scheduling
- Generous employee dining discounts
- Lucrative referral bonus program
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
