Help Desk Specialist V
About The Position
Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution. HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT Software installation and support of commercial software and related upgrades Update solutions database with applicable resolutions Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop Monitors and enforces all IT policies and procedures Assist with setting up new users in IDAM and multiple level security LDAP profiles Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
Requirements
- Experience 5+ years of experience in information technology or a related field
- SAP experience required
- Education Bachelor’s degree in Computer Science, Information Technology OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience preferred
- Certification IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)
- Security Clearance TS/SCI with willingness to submit to a CI polygraph
- Eligibility for access to SAP Information
- US Citizenship Required
Responsibilities
- Software installation and support of commercial software and related upgrades
- Update solutions database with applicable resolutions
- Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
- Monitors and enforces all IT policies and procedures
- Assist with setting up new users in IDAM and multiple level security LDAP profiles
- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
- Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
