Help Desk Specialist/Interface Analyst

Bingham Memorial Hospital • Blackfoot, ID

8h

About The Position

We are looking for highly motivated IT professionals to join our ever growing team here at Bingham. You must be willing and able to learn new skills and adapt to change often, as the medical field is ever changing. You must have good communication skills and be detail oriented. We have multiple providers and specialties and provide services in several of our surrounding areas. If you are looking for a rewarding and fulfilling career and enjoy fast paced environments this will be a good fit for you.

The successful candidate will also have experience in Microsoft SQL Server writing SQL statements and an understanding on how batch interfaces work. Understanding of HL7 or EDI interfaces preferred.

Primary duties will include assisting the director in managing and maintaining organization’s computers, mobile phones, and software. This will include maintaining Bingham Healthcare’s technical inventories and addressing problem tickets. The successful candidate will have the ability to research and resolve issues for both hardware and software. This position also requires the ability to document steps taken and writing or updating run books for other technicians to use for future issues. This position will also require the candidate to work on SQL queries and HL7 interfaces.

Requirements

• Highschool diploma
• Proficient in office software applications (e.g., Microsoft Office Suite)
• Strong organizational skills with the ability to multitask and prioritize work effectively
• Excellent phone etiquette and communication skills
• Attention to detail and accuracy in data entry tasks
• Ability to troubleshoot technical issues both individually and with end users
• Experience in Microsoft SQL Server writing SQL statements
• Understanding on how batch interfaces work

Nice To Haves

• CompTIA A+ Certification
• 2 years related Service Desk/Customer service work experience
• Understanding of HL7 or EDI interfaces

Responsibilities

• Assisting the director in managing and maintaining organization’s computers, mobile phones, and software
• Maintaining Bingham Healthcare’s technical inventories
• Addressing problem tickets
• Research and resolve issues for both hardware and software
• Document steps taken
• Writing or updating run books for other technicians to use for future issues
• Work on SQL queries and HL7 interfaces

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED