Help Desk Analyst

Papa Johns • Louisville, KY

1d

About The Position

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary The Help Desk, Analyst support users concerning any type of problem, issue, or questions that arise with the office systems hardware, software, or procedures while maintaining an acceptable customer service level.

Requirements

• Ability to multitask.
• Ability to work with a sense of urgency.
• Understanding of a Point-of-Sale system.
• Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Motivating Others - Creates a climate in which people want to do their best, can motivate peers; and empower others, and is someone people like working with.
• Call center, customer service environment providing technical support (2 years) preferred

Nice To Haves

• Food industry experience preferred.

Responsibilities

• Answer incoming telephone requests for assistance from users experiencing problems with hardware, software, and system procedures
• Log and track calls using a problem management database and maintaining history records and related problem documentation
• Determine whether the problem is caused by hardware such as a modem, printer, cable, monitor or user error.
• Collect information about problems and lead users through the procedures
• Maintain customer service levels
• Manage open incidents and follow them to resolution
• Handle all recognition, research, isolation, resolution, and follow-up for routine user problems, referring to more complex problems to second level support
• other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed