Help Desk Specialist I

Clovis Community College • Clovis, NM

5d • $15

About The Position

Under close supervision, the Help Desk Specialist I is responsible for assisting the IT Operations/Office Coordinator with the day-to-day operations of the IT Help Desk. The position will provide excellent customer service to the College’s students and desktop users through first call resolution.

Requirements

• Have the ability to communicate effectively with individuals from varying backgrounds.
• Proficiency in computer applications, multi-line telephones and attention to detail is required.
• Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 20 lbs.
• Must be available to work 40 hrs. per week, Monday through Friday.
• Help Desk hours of operation are from 7:00 am to 5:00 pm.
• Must be available to work a flexible work schedule including occasional weekends.
• High School diploma or GED required.

Nice To Haves

• Associate’s degree or two years’ experience in customer service is preferred.
• Preferred knowledge of Everything Help Desk software, Banner, and Workday.

Responsibilities

• Assist students, staff, and faculty with troubleshooting login problems with their Pathway, Email and Canvas accounts while adhering to FERPA guidelines.
• Greet, assist and direct anyone who walks in the IT department to the appropriate office.
• Assist end users by creating Help Desk tickets and assign them to the appropriate IT groups.
• Assist callers with first step resolution or transfer callers to the appropriate departments.
• Provide assistance to the IT department staff with filing and making copies, as needed.
• Provide assistance to the Help Desk Specialist II position as needed.
• Provide friendly, accurate, and immediate first level support to all students, faculty, staff, and visitors.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED