Help Desk Representative - Healthcare Remote US
About The Position
It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. SummaryAs a Help Desk Representative – Healthcare Remote US at Gainwell Technologies, you will support insurance and healthcare operations by responding to provider and client inquiries, researching claim-related issues, and ensuring compliance with state and federal regulations. In this role, you will apply healthcare knowledge, problem-solving skills, and customer service expertise to resolve issues efficiently while supporting improved health and human services outcomes.Your role in our missionThis is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
Requirements
- 2–4 years of experience in a healthcare, insurance, or related administrative or support role.
- Strong customer service and professional communication skills, including telephone support.
- Ability to follow written policies, procedures, and guidelines while providing feedback to leadership.
- Proficiency with operating systems and business applications in a structured environment.
- Strong organizational, time-management, and independent work skills.
Responsibilities
- Handle inquiries related to healthcare and insurance programs, resolving routine and moderately complex issues independently.
- Research, analyze, and respond to provider questions, appeals, and escalations in accordance with established policies and procedures.
- Process multiple tasks simultaneously while meeting productivity, quality, and timeliness standards.
- Ensure compliance with contract requirements, business rules, and applicable industry and legal regulations.
- Collaborate with peers and leadership to escalate complex issues and support continuous process improvement.
Benefits
- Most benefits start on the first day of employment, including medical, dental, vision, and 401(k) with company match.
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
- We also have a variety of leadership and technical development academies to help build your skills and capabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
