Help Desk Representative - Temp position with State of NM

ATA Services Inc•Santa Fe, NM

6d•$25•Onsite

About The Position

ATA Services is currently seeking to hire an experienced Help Desk Representative to assist with the New Mexico 2025 Summer Reading Program. This position is in office in Santa Fe, New Mexico. The NM Summer Reading Program Help Desk staff provides support to students, families, instructors, and site coordinators by offering accurate, timely information about the program. This role requires strong communication skills and a customer-service-oriented attitude to assist individuals with any inquiries or concerns regarding the program.

Requirements

High School Diploma or equivalent required.
Customer service or help desk experience preferred.
Strong communication, organizational, and time management skills.
Advanced experience with office software (e.g., Microsoft Office, email).

Nice To Haves

Proficiency in at least two languages is an advantage.

Responsibilities

Assist New Mexico residents with inquiries about the Summer Reading Program via phone, email, and other channels.
Provide information on registration, enrollment, schedules, resources, and logistics.
Support instructors and site coordinators with program-related questions and registration.
Stay updated on program details and communicate effectively with constituents.
Track and document interactions for follow-up and reporting.
Resolve issues or escalate unresolved matters to the appropriate team.
Collaborate to improve service delivery and participant experience.
Frequent communication with constituents via phone and email.
Frequent communication with program coordinators and administrators.
Must be able to sit for long periods of time