Help Desk Rep / Operator / Information Services / FT / Day
About The Position
Northwest Texas Healthcare System is a 495-bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities to our quality educational system, Amarillo is a great place to live and work. A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values. Visit us online at: https://www.nwths.com/careers Position Summary: Coordinates the IS Help Desk and service calls from users. Provides first level of support, escalates and routes service requests appropriately. About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
Requirements
- Working knowledge of personal computers and other productivity software.
- Working knowledge of MS Windows operating system features and configuration.
- Working knowledge with MS Office applications.
- Ability to multi-task and manage conflicting priorities.
- High school diploma or equivalent.
- Ability to read, write and converse in English.
- Ability to speak and hear, to allow discussions with employees and peers.
- Ability to remain calm and composed under stress.
- Ability to respond to pages and telephones.
- Ability to evaluate and interpret information and make independent decisions.
- Must be able to tolerate occasional long hours and occasional loud noise.
Nice To Haves
- Experience using a Help Desk trouble ticketing system
- Familiarity with software that enables the remote control of workstations in a networked environment
- Knowledge of Microsoft Active Directory
- Experience working in a healthcare environment
Responsibilities
- Coordinates the IS Help Desk and service calls from users.
- Provides first level of support, escalates and routes service requests appropriately.
Benefits
- Retention Bonus Program if offered.
- Loan Forgiveness Program if offered.
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within UHS and its 300+ Subsidiaries!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
