Network Engineer Senior – TS/SCI required

General Dynamics Information Technology • Fort Lewis, WA

8h • Onsite

About The Position

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk Manager with for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Manager, the work you’ll do at GDIT will be impactful supporting mission of US Army Intelligence and Security Command (INSCOM). Lead/Deliver: Manage and oversee all help desk operations, ensuring competent and timely service across all inquiries and issues. Collaborate: Work alongside support teams, system admins, and end users to resolve escalated problems, optimize processes, and recommend technology improvements. Innovate: Develop problem-solving guidelines and streamline help desk systems for continuous improvement in user experience and operational efficiency.

Requirements

• Associate’s degree
• 7+ years of related experience
• Familiarity with hardware/software troubleshooting techniques and principles of network and systems administration.
• Experience with Active Directory functions (e.g., unlocking accounts, creating accounts).
• Proficiency in imaging systems, implementing STIGs/IAVAs, and using SCCM/PXE Boot for system configuration.
• Knowledge of DoD-specific systems and processes, with at least 1 year of DoD experience preferred.
• Working knowledge of network operations (NOSC) and related support processes.
• Security clearance level: TS/SCI
• US citizenship required
• DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
• IAT II 8570/8140 Baseline Certification Security+ or equivalent
• Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date.)
• On customer site daily support
• Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
• Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
• Travel may be required to support the mission

Responsibilities

• Manage all activities related to the staffing, operation, and performance of an enterprise help desk.
• Develop schedules, prioritize tasks, and ensure continuity of service delivery.
• Lead, mentor, and evaluate help desk staff to build a team capable of delivering high-quality and efficient support services.
• Analyze help desk inquiries to identify recurring issues, recommend solutions, and develop process improvements.
• Maintain and monitor problem management databases and ticketing systems to track performance and user issues effectively.
• Evaluate help desk systems and recommend efficiencies or enhancements as needed.
• Resolve escalated inquiries and more complex technical issues.
• Provide first-contact and incident resolution for hardware, software, and application problems for both telephone and electronically submitted requests.
• Perform system administration of desktop systems connected to local and wide-area networks, including account monitoring, security updates, and OS installations.
• Monitor systems/networks in a real-time NOSC environment and initiate fix actions or escalate to Tier II/Tier III teams when needed.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Manage IT system infrastructure and related processes, ensuring consistent operational reliability.
• Support IT systems, including daily operations, monitoring, and resolving issues across client/server/storage/network/print devices and mobile devices.
• Oversee the imaging of systems, configuration of BIOS (SCCM/PXE Boot), and specific tasks like STIGs and IAVA implementation.
• Maintain a courteous, customer-service approach to users and ensure efficient resolution of Tier I/Tier II issues.
• Document incidents and their solutions in an incident database.

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree