Help Desk Manager
SiloSmashers•Arlington, VA
18d•Hybrid
About The Position
This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.
Requirements
- 8+ years of IT support experience, with 4+ in management
- Bachelor's degree in IT or related field
- Excellent leadership and customer service skills
- U.S. citizenship and ability to obtain DHS Suitability clearance
Responsibilities
- Supervise Tier 1/2 support staff
- Develop help desk procedures
- Monitor metrics and implement improvements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
51-100 employees
