Help Desk Lead

TEKsystems • Honolulu, HI

1d • $36 - $41 • Onsite

About The Position

Aloha! One of Hawaii's largest and oldest banks is seeking a Help Desk Lead to join the team. He/she will play a critical role as the in-between for the front line Help Desk technicians, and the management team. The Help Desk Lead provides immediate support for ticketing escalations beyond Tier 1 and is responsible for cohesion and direction of the Help Desk team. Candidates for this role should have extensive experience with and managing a ticketing system for Tier 1 issues, but have the expertise to assist with Tier 2 issues as well.

Requirements

• 3-5 Years of Help Desk experience.
• Strong understanding/experience with Microsoft O365.
• Tier 1-2 troubleshooting experience.
• Managerial/ supervisor experience- specifically with managing schedules, setting operational direction, and providing support when needed for escalated issues.
• Overall, he/she needs to possess a strong passion for IT and willingness to assist others.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees