Help Desk - IT Entry Point 1
About The Position
The qualified candidate will work with a team of support staff to resolve end-user phone, chat, and email requests for computer-related issues including operating system, application, system, device configuration, and performance issues. The service desk administration team also advises users on techniques and actions to avoid common issues in the future, where applicable, and provides documentation in the form of internal ticket-system documentation and Knowledge Base articles to assist with troubleshooting efforts in the future on similar trouble calls.
Requirements
- Bachelor's Degree or higher from an accredited college or university in information technology related field, such as but not limited to information technology, information science, computer science, cybersecurity, or related fields
Benefits
- Major Medical Plan with Prescription Card, Dental Plan, Vision, and Disability Insurance
- Retirement Plan 401(k)
- Employee Stock Ownership Program (ESOP)
- Comprehensive Leave
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
251-500 employees
