Help Desk Intern

Kentucky Farm Bureau Mutual Insurance Company • Louisville, KY

37d • $15 • Onsite

About The Position

Position exists to provide a centralized reporting and problem resolution facility to support users of Information Technology. User support will be given by researching, analyzing, and resolving Information Technology user problems. Individuals in this position record all calls received and initiate appropriate corrective action.

Requirements

• Actively enrolled in college courses working toward a degree in the Information Technology field of study.
• General business skills and emphasis on attention to detail and problem resolution.
• Exceptional customer service and communication skills.
• Ability to maintain composure under adverse situations.
• Excellent work attendance record.
• Valid driver’s license and good driving record.

Nice To Haves

• Relevant experience involving use of computer equipment and automated systems preferred.

Responsibilities

• Log all problems reported to the Help Desk via the problem tracking system.
• Provide technical support to resolve user problems through problem determination and analysis.
• Resolve any hardware, communication, or application issues with the appropriate vendors.
• Configure, install, and maintain computer operating systems and related software.
• Provide computer hardware installation assistance.
• Provide Help Desk coverage other than normal company working hours as required.
• Regular, predictable attendance as employee has to physically be in the office.
• Fulfill administrative reporting requirements.
• Maintain a current knowledge of technical computer subjects deemed necessary to fulfill the essential requirements of the job.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees