Rare Technology, Help Desk Intern

Rare•Arlington, VA

1d•Hybrid

About The Position

Please note this is a paid internship role with a hybrid approach for the possibility of both remote and in office work. See below for specific details regarding applicant location eligibility. About Rare Rare inspires change so people and nature thrive. For over 45 years, across 60 countries, we have inspired and empowered millions of people and their communities to shift their behaviors and practices to protect our shared planet. We are a global leader in driving social change for people and nature. We facilitate solutions that help individuals, their communities and their local leaders tackle global environmental challenges, manage their resources, and take charge of their futures. And we believe that the cumulative power of individual and community action is a vital pathway to safeguarding and restoring our shared waters, lands, and climate. Rare’s organizational culture is results-oriented, entrepreneurial, and defined by our five core values: Courage to Take Risks, Commitment to Accountability, Mindset of Solutionology, Investments in People, and Spirit of Celebration. We are working toward ambitious goals and creating measurable social change Position Overview The Rare Technology Team is dedicated to providing efficient support to our many global offices. We are seeking someone who is tech savvy and interested in supporting our IT team with technical troubleshooting, device set-up for new-hires, as well getting a look into a technology infrastructure on an international scale. This intern will work closely with our IT team to perform a security audit to identify vulnerabilities within our infrastructure. An interest in cybersecurity and cloud technologies is preferred.

Requirements

Pursuing or completed an undergraduate or graduate degree in Technology or related fields
Working knowledge of Windows 10 and 11, Mac OS and the Microsoft Office Suite, including troubleshooting
Familiarity with maintaining and troubleshooting computer hardware.
Accountability - Accepts responsibility and accounts for his/her actions.
Analytical ability - Ability to use thinking and reasoning to solve problems.
Communication - Effectiveness of both written and verbal skills, English language skills required
Initiative - Demonstrates resourcefulness and independence in completing duties.
Judgement - Evaluate circumstances, consider alternatives, and weigh pros and cons.
Working under pressure - Ability to maintain current workload and prioritize urgent matters requiring attention.
Ability to maintain confidentiality in the workplace
To Rare’s mission and values

Responsibilities

Accept support tickets, emails, messages, and calls to Tech Department and log them accordingly.
Forward technical support issues that cannot be addressed to the appropriate technician.
Troubleshoot and resolve end-user hardware, operating system, and software problems.
Troubleshoot and resolve basic network and system access problems for end-users.
Assist with the Windows and MacBook deployment and operating system upgrades.
Experience troubleshooting mobile services (iPhone/Android)
Handle Tier I help desk escalations through tickets and in person.
Follow up on outstanding requests and ensure timely resolution.
Create accounts and configure hardware as part of on-boarding process
Demote equipment and accounts as part of off-boarding process
Manage and monitor internal assets to ensure accurate inventory records.
Assist Rare Technology Team with the Digital Workspace Standardization to Microsoft Platform project
Assist Rare Technology Team with automation of frequent Tech processes and tasks through Rare’s available AI tools
Assist Rare Technology Team in audit objects in Azure AD
Assist Rare Technology Team in brainstorming and adding topics to Tech Newsletter for Rare
Other duties may be added and/or assigned as needed.