Help Desk Engineer

Aktion Associates • Charlotte, NC

7h • Onsite

About The Position

About Aktion Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2025. We have a high-growth technical environment with a workforce of over 250 p rofessionals. We have a two year growth initiative to build our total workforce to 350 . The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada. Help Desk Engineer Aktion Associates is a nationwide Cloud Hosting and Managed Service Provider - and we're looking to strengthen our professional services team. We’re hiring Level 1 and Level 2 Help Desk Support/Network Operations Center Engineer to join our staff in the Charlotte, NC headquarters.

Requirements

• 3-5 years of IT Help desk support, MSP, or general IT experience desired
• 0-2 years of experience with Bachelors or Associates degree or equivalent industry experience and certification
• Understanding of network and endpoint topology
• Customer service oriented and the ability to problem solve are competencies required for this role
• Desired knowledge of/skilled in: Microsoft Desktop and Server, Active Directory, Virtualization Basics, and Security Practices

Responsibilities

• Provide a positive customer engagement by delivering a high level of support and timely response to customer inquiries.
• Resolve customers IT issues and addressing a wide range of issues with hosted servers as well as client’s networks, servers and PCs.
• Support business-critical areas of Aktion’s data center customer deliverables, ranging from basic user computing questions to advanced virtualization and storage.
• Tracking and resolving every customer request.
• Proven ability to solve IT issues.

Benefits

• This position offers a competitive salary, quarterly bonus, with the potential for performance-based year-end bonus.
• Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree