Help Desk Engineer
About The Position
DAT is looking for a strong Help Desk Engineer to join our Help Desk team in Denver, CO. DAT is currently looking for a Help Desk Engineer to join our growing technical team and drive the evolution of our technology infrastructure and end user experience. Candidates should be comfortable working within a Service/Help desk environment, endpoint management system workflows as well as ticketing systems and driving positive change in a workplace environment. You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms. Great candidates will have experience with direct executive support experience.
Requirements
- Associate's or bachelor's degree in Information Technology/Computer Science or related field experience.
- 2 plus years Help Desk/Desktop Support experience.
- Strong verbal and text-based communication skills
- Experience with Microsoft Office 365 administration
- Experience with Google Suite administration
- Experience with Audio/Video for conference rooms
- Strong customer service skills, communication skills and positive attitude as well as a technical, team-oriented continuous-improvement mindset
Nice To Haves
- Certifications preferred (CompTIA A+, Network+, etc.)
- Kandji MacOS Device Management experience a plus
- Okta SSO / SAML, Active Directory experience a plus
Responsibilities
- Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text.
- Provide first level technical support for our endpoint infrastructure, laptop hardware, software and peripheral issues.
- Troubleshooting, Break/fix issues and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives.
- Managing ticketing systems and working within a queue-based workflow.
- Responding to endpoint issues, incidents and emergencies.
- Producing, reviewing and revising documentation for both internal users and teammates.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Provide remote support and troubleshooting for users working from home or in the field.
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Up to 20 days of paid time off starting in year one
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to make a real difference in the trucking industry
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Education Level
Associate degree
Number of Employees
501-1,000 employees
