Help Desk Associate
About The Position
OPKO Health, Inc. is looking for a Help Desk Associate with 5 years’ experience to assist in the Information Technology Department. DUTIES AND RESPONSIBILITIES: Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. • Sets up PC and laptops, installs software, and peripheral equipment. • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. • Determines source of problem (hardware, software, user error) and works with user to resolve issue. • Exhibits excellent resolution and follow-up for routine user problems, referring more complex problems to supervisor. • Contacts software and hardware vendors to request service regarding defective products. • Trains users on software and hardware on-site or in classroom. • Some travel to other company locations required. REQUIREMENTS: • Five years’ Help Desk experience required. • MS Office Certifications a Plus. We offer competitive compensation and an excellent benefit package. Ability to work in the US without sponsorship now or in the future is required. OPKO Health, Inc. is an Equal Opportunity Employer Qualifications OPKO Health is a multi-national and diversified life science corporation that owns and operates a set of businesses offering biopharmaceutical, genetic testing, laboratory diagnostics, medical device, contract manufacturing, animal, supplement and nutritional health products and services in 60 plus countries with 5,000 employees.
Requirements
- Five years’ Help Desk experience required.
- Ability to work in the US without sponsorship now or in the future is required.
Nice To Haves
- MS Office Certifications a Plus.
Responsibilities
- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Sets up PC and laptops, installs software, and peripheral equipment.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
- Determines source of problem (hardware, software, user error) and works with user to resolve issue.
- Exhibits excellent resolution and follow-up for routine user problems, referring more complex problems to supervisor.
- Contacts software and hardware vendors to request service regarding defective products.
- Trains users on software and hardware on-site or in classroom.
- Some travel to other company locations required.
Benefits
- competitive compensation
- excellent benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
