Help Desk Analyst
About The Position
Someone who has experience supporting Microsoft Azure server hosting, Office365 related issues, networking, laptop/desktop or software related support issues Provide first-level technical support for hardware, software, and network issues. Troubleshoot and resolve problems related to Microsoft Azure server hosting and Office 365 applications. Set up, configure, and maintain laptops, desktops, and peripherals. Assist with network connectivity and system access issues. Install, update, and support various software applications. Document support activities and resolutions in a help desk system. Escalate complex issues to senior IT staff or vendors as needed. If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
Requirements
- experience supporting Microsoft Azure server hosting
- Office365 related issues
- networking
- laptop/desktop or software related support issues
Responsibilities
- Provide first-level technical support for hardware, software, and network issues.
- Troubleshoot and resolve problems related to Microsoft Azure server hosting and Office 365 applications.
- Set up, configure, and maintain laptops, desktops, and peripherals.
- Assist with network connectivity and system access issues.
- Install, update, and support various software applications.
- Document support activities and resolutions in a help desk system.
- Escalate complex issues to senior IT staff or vendors as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
