Help Desk Analyst
About The Position
General Dynamics Information Technology (GDIT) is a premier provider of high-tech IT solutions to the federal government IT market. Together as GDIT we collectively deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems. GDIT is seeking a Help Desk Technician to join our team supporting the Administrative Office of United States Courts – Administrative Office Technology Office (AOUSC-AOTO) in Washington DC. Job Duties and Responsibilities: Install, modify, and repair computer hardware and software both in person and through the use of remote access tools. Provides end-user software and hardware troubleshooting. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Assists in the administration of e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Create, monitor, and resolve customer Request and Incident tickets. Familiar with the Windows 10 operating system. Position is full time remote so your home work environment must be setup to receive customer calls through your work computer. Strong consistent internet connection and no back ground sound inference from your home environment. Have a positive and professional manner. Able to remain calm in stressful situations and deescalate customer frustrations. Maintains current knowledge of relevant technology as assigned.
Requirements
- End Users
- Help Desk Support
- Technical Support
- 1 + years of related experience
- HS Diploma/GED
Responsibilities
- Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
- Provides end-user software and hardware troubleshooting.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Assists in the administration of e-mail, Microsoft office, etc.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
- Create, monitor, and resolve customer Request and Incident tickets.
- Familiar with the Windows 10 operating system.
- Position is full time remote so your home work environment must be setup to receive customer calls through your work computer.
- Strong consistent internet connection and no back ground sound inference from your home environment.
- Have a positive and professional manner.
- Able to remain calm in stressful situations and deescalate customer frustrations.
- Maintains current knowledge of relevant technology as assigned.
Benefits
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
- We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
