Help Desk Analyst

Northside Hospital • Atlanta, GA

1d

About The Position

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Requirements

• One (1) year professional work experience in an Information Systems environment
• Experience with Microsoft Office, Windows Operating Systems, and SMS or other Remote Control Tools
• Possess excellent organizational, technical and analytical skills
• Ability to work effectively with others as a team, communicate effectively, and maintain courteous and professional demeanor and attitude at all times under stressful conditions
• Ability to read, write, and follow detailed written and oral instructions
• Must possess strong 10-key / data entry skills

Nice To Haves

• B.S. or Associate degree in Information Systems or other related field (or comparable level of formal education)
• One (1) year experience in a healthcare MIS environment providing help desk support to end-users
• Experience with McKesson’s Horizon Clinicals or Cerner or STAR, Pathways Interface Manager or ADP eTime Time & Attendance application or Problem Tracking Software.
• Ability to write in a professional and concise manner; ability to effectively communicate concepts and procedures in a written format
• W ork experience in an Information Systems environment. Experience with Microsoft Office or Windows 10 or Windows NT, or Windows 2000, as well as PC and printer hardware.

Responsibilities

• Answers help desk telephone and provides front-line telephone support for hardware and software to end-users throughout hospital and at remote sites.
• Researches and resolves support issues with Technical Services, Applications, and Operations groups.
• Logs, queues, and tracks support calls placed to Information Systems Department utilizing MIS Help Desk software application.
• Responsible for all aspects of MIS Help Desk application including install, maintenance, regular reporting to management, and on-going use and support.
• Maintains FIM/SIM and performs primary data entry function for the Charge Master.
• Performs on-call duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees