Help Desk Analyst - Senior Level

Edgewater Federal Solutions•Germantown, MD

1d•$75,000 - $95,000•Onsite

About The Position

Overview Edgewater Federal Solutions is currently seeking a talented, professional Senior-Level Help Desk Analyst to join a team supporting the Department of Energy, in the Germantown, Maryland area, in an ONSITE work environment. The Senior Help Desk Analyst provides advanced technical and professional support to the DOE EHSS contract, applying independent judgment across two primary areas: (1) leading user support and operational oversight for the EHSS portfolio of databases and applications, including account governance, user guidance, and coordination between Data Owners and development teams; and (2) managing enterprise IT asset operations for EHSS staff by overseeing deployment, relocation, troubleshooting, and lifecycle coordination with EITS, while maintaining comprehensive year‑round inventory control. This role functions as a senior technical resource, ensuring continuity, efficiency, and high‑quality service across both mission‑critical domains. This position requires US citizenship to obtain a DOE Q or DoD Top-Secret clearance. This work will be performed ONSITE at the office located in Germantown, Maryland.

Requirements

US Citizenship to obtain clearance DOE Q or DoD Top-Secret Clearance Required - currently active or to be obtained following hire
Bachelor’s degree in a technical field or equivalent experience.
Minimum 5 years of progressively responsible IT systems or service delivery experience.
Expertise in workstation architecture, database/application support, and complex troubleshooting.
Strong analytical, communication, and organizational skills, with the ability to make independent technical decisions in fast‑paced environments.

Responsibilities

Lead analysis, design, and optimization of workstation environments, applications, and system access.
Serve as senior technical advisor to Federal leads and System Owners, ensuring compliant and secure operations.
Oversee technical planning and execution for installations, equipment moves, and technology deployments across DOE headquarters and other government sites.
Direct CLAN system deployment, configuration management, software updates, and incident response activities.
Provide Tier‑3‑level escalation support and mentor junior technical staff.
Develop and refine processes, documentation, and governance for technical operations.
Coordinate enterprise teleconferencing and collaboration platform requirements, including integration and performance improvements.
Partner with internal and external stakeholders to drive technical initiatives and service enhancements.
Work with both internal and external teams to satisfy needs and requests.
Other duties as may be assigned.