Help Desk Analyst

Saint Francis Health System

3d • Onsite

About The Position

Operate and monitor the day to day business within the main Computer Data Center. Assuring the integrity of data through system backup's and data storage. Provide customer service and first level support on hardware/software and application deficiency's for the SFHS. Accurately transcribe and relay information into the Heat problem tracking system assuring problems/request are addressed in a timely manner.

Requirements

• High School Diploma or GED
• 3 - 4 years related experience
• Outstanding Communication skills
• Working knowledge of Heat software
• Candidates must reside in the Tulsa area and be available to work onsite.

Nice To Haves

• Bachelor's Degree in Computer Science preferred.

Responsibilities

• Maintain proficiency and, the understanding of such, to the duties of Computer Operations such as; monitoring and responding in a timely manner to hardware/software and system deficiencies.
• Maintaining an accurate set of back-up tapes preparing for off-site storage and, report distribution.
• Accurately transcribe and relay information required of first level support for problems within the SFHS.
• Responsible for first level support by entering service tickets into Heat.
• Assuring problem tickets are completed as described and forwarded to the correct technical support group for resolution.
• Always maintaining professionalism in tone and content.
• Scrub hard drives on surplus PC's maintaining an accurate database of device ID's.
• Keep Management abreast of hardware/software problems, especially those that could/should escalate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees