Help Desk Analyst I
About The Position
We are seeking a customer-focused, solution-oriented IT Support Analyst I to provide Tier 1 technical support across corporate and remote environments. This role is responsible for troubleshooting and resolving incidents involving Windows 11 systems, Microsoft 365, proprietary applications, and end-user devices such as laptops, mobile devices, printers, and AV equipment. The Support Analyst I will manage service requests within established SLAs, escalate complex issues as needed, and collaborate with IT teams to ensure timely resolution. Additional responsibilities include documenting solutions and processes, contributing to the knowledge base, and supporting IT asset management and inventory tracking. If you are customer-focused, technically curious, and passionate about solving problems, we want to hear from you!
Requirements
- Experience supporting Microsoft-based desktop environments
- Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, etc …)
- Understanding of basic networking concepts (DNS, DHCP, connectivity, VPN)
- Experience delivering excellent customer service in a help desk or IT support environment
- Excellent communication and interpersonal skills.
- You thrive in a team environment
- Strong problem solving and troubleshooting skills
- Ability to thrive in a fast-paced, evolving IT work environment.
- Must be at least 18 years of age
- Completion of a satisfactory background check and drug scree n required.
Nice To Haves
- An associated degree in IT or related field, or equivalent professional experience strongly preferred
- Microsoft 365 Certified strongly preferred
Responsibilities
- Provide tier 1 technical support to employees across on-site and remote environments as a key member of our IT Service Desk
- Troubleshooting Windows II systems, Microsoft 365 applications, proprietary business software and end-user devices
- Supporting teams to meet established service level agreements while resolving service requests and incidents efficiently
- Collaborate with other IT teams to escalate and resolve complex issues.
- Assisting with IT asset management, inventory tracking, documenting IT policies, processes, and workflows.
Benefits
- Strong Company Culture !
- Casual dress code
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
- Enjoy the benefits of our Town Share program – Share in our company’s success!
- Competitive Compensation
- Insurance
- 401k and 401k Match
- Generous Time Away Program
- Employee Assistance Programs
- Employee Relations Events
- Employee Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
