Help Desk Analyst I

Brookshire Grocery Company • Tyler, TX

11d • Onsite

About The Position

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact. Here’s what sets us apart: Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage. Flexibility and freedom: Paid time off to relax, recharge, and enjoy life. Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to. Savings for your lifestyle: Exclusive employee discounts on the things you need most. Investing in your dreams: Scholarships and educational support to fuel your growth. Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun. When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins. Job Summary: Works with partners to examine and resolve software and hardware related problems. Tracks and maintains service requests in a database; monitors ongoing issues and works with upper management to resolve these issues.

Requirements

• Basic knowledge of supported software and hardware solutions.
• Basic knowledge of SAP reporting and transactional applications.
• Basic knowledge of Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
• Basic mathematical skills.
• Ability to work on-call and flexible schedules including nights, weekends, and holidays required.
• Ability to comprehend and interpret information.
• Ability to prepare reports and business correspondence.
• Ability to research information, establish facts, and draw valid conclusions.
• Ability to learn new technology systems, methods, and processes.
• Ability to reason, form concepts and recognize and solve problems.
• Ability to analyze complex information.
• Ability to show information in presentation or diagram form.
• Ability to communicate effectively in written and verbal form.
• Ability to maintain confidentiality regarding sensitive information.
• Ability to work in a fast-paced production environment.
• Ability to maintain a high level of accuracy and productivity.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.
• Associate degree and six or more months of related experience; or an equivalent combination of experience and/or higher education required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to use hands for reaching, or handling.
• Continuously required to use fine finger movements (ex. sorting and typing).
• Continuously required to sit for long periods of time.
• Frequently required to talk and hear.
• Attendance at work is required.

Responsibilities

• Assists partners experiencing technical problems with hardware and software systems by answering service requests through various forms of communication.
• Gathers information from partners about issues and guides them through procedures to determine source of error and works to find a resolution.
• Responsible for researching routine user problems and working to find a resolution.
• Works with upper management to confirm resolution before communicating back to partners.
• Logs and tracks calls using a problem management database.
• Communicates with hardware vendors to request services related to defective products.

Benefits

• Comprehensive medical, vision, dental, and prescription coverage.
• Paid time off to relax, recharge, and enjoy life.
• 401(k) plan to help you build a solid future that the Company contributes to.
• Exclusive employee discounts on the things you need most.
• Scholarships and educational support to fuel your growth.
• Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees