Help Desk Agent - Park City (on-site)

Event Network•Park City, UT

51d•Hybrid

About The Position

We are actively seeking a Help Desk Agent to join our IT Team! Are you ready to join a dedicated help desk team that love what they do and are passionate about contributing to unforgettable retail experiences at many iconic destinations across the United States? If you have help desk experience, we would love to hear from you! This wonderful opportunity is based on site at our Store Support Center located in Park City, UT, and offers the perfect blend of onsite work with the flexibility to work from home one day a week. YOUR FUTURE BEGINS AT EVENT NETWORK! We believe The Experience matters. As we deliver exceptional retail experiences, we are driven by a commitment to excellence in everything that we do, and we put our Team, Partners, Guests & Planet first. If you’re looking for a place where you can make a real impact, grow your career, and work with some amazing people, you’ve found it! YOUR ROLE: HELP DESK AGENT As Help Desk Agent (Full-Time, Hourly), you will be responsible for the support of desktop computer and related equipment and software both at our stores and the Store Support Center (SSC). This is more than a Help Desk Agent role. It’s your chance to help shape the future of retail experiences for our guests. Your mission? Supporting our Stores and SSC team members as the primary point of contact on the IT Support Line and IT ticketing software. Here’s the exciting part! You will create lasting relationships, uphold our high standards, and take on additional duties as necessary based on business priorities. With that, you will play a crucial role in helping our stores deliver the best possible experience to every guest, every time, as we continue to wow our guests.

Requirements

Desktop Operating Systems: Windows 10, 11
Microsoft Office 365
Computer Hardware: Desktops, laptops, printers, POS peripherals.
Network Equipment: Layer 3 switching/VLANs, router configuration, VPN, Firewalls, Ring Central phones
Oracle POS, Verifone payment landscape

Responsibilities

Partner with other members of the IT/IS staff, contractors, and vendors to ensure efficient computer operations to the SSC and to the stores.
Maintain professional currency on technology in use within the corporation as well as be aware of industry trends which may benefit or impact the organization.
Help establish and ensure computers systems remain in service to process corporate and partner revenue streams.
Provide input into the annual budget and help ensure equipment acquisitions and service expenditures conform to the budget.
Responsible for answering IT Support Line calls, responding to IT tickets and e- mail, and acts as an escalation point for outsourced support vendors.
Provide primary support for any computers, software, and related equipment located at the SSC, and secondary support for any computers, software, and related equipment located at the stores.
Provide backup support and administration of any POS and related software located at a store location, as well as backend POS systems located at the SSC.
Prepare equipment for shipment to stores by imaging computers, configuring peripherals, and fully testing to make sure all is functional before shipment.
Provide backup support and administration of any phone equipment located at the SSC.
Act as partner with other members of the IT/IS department, vendors, and partners to provide solutions for both the Store Support Center as well as the store locations.
Support and assist with special projects and company initiatives as needed
Other duties as assigned.