Help Desk Administrator
About The Position
The U.S. Navy's Naval Information Warfare Center (NIWC) and Scientific Research Corporation (SRC) are teaming together to provide engineering support for a Development, Security, and Operations (DevSecOps) pipeline. Performing customization and configuration of various development tools for Navy customers in an accredited AWS-IL4 and IL6 environment Performing account and group administration tasks; supports users in a Help Desk / Service Desk capacity in a DevOps environment Working in a highly collaborative environment that embraces Agile, Lean Startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework Participating in team ceremonies including planning meetings, daily stand-ups, and retrospectives #LI-JC1
Requirements
- DoD DEVSECOPS Pipeline Support Help Desk experience
- Experience with the Atlassian Tool Suite and other DevSecOps tools such as JFROG Artifactory, Jenkins, CodeDx, Coverity, etc.
- 1 - 2 years of experience as a Linux System Administrator, Help Desk / Service Desk Technician, or IT Specialist optimizing systems in AWS cloud environments
- Meets DoD 8570.01-M Information Assurance requirements, including: CompTIA Security+ certification Linux OS certification or completion of Linux course from accredited source
- Genuine desire to work in an environment where innovation and continuous learning are fostered and rooted in the culture
- Secret clearance
- U.S. Citizenship
- Ability to meet eligibility requirements for access to classified information
Nice To Haves
- Overmatch Software Armory experience, minimum of 6 months
- Experience and desire to perform Help Desk / Service Desk duties (e.g., onboarding new team members to the organization, responding to customers for break-fix problems)
- Experience working in a highly collaborative environment that embraces agile, lean startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework
- Excellent customer service qualities and verbal communication skills
- Ability to research, troubleshoot, and self-teach new tools without direct supervision
- Experience briefing and providing technical demonstrations to leadership
- Experience building system capabilities in short iterations that allow for accelerated user feedback and product delivery
- Bachelor's degree in Computer Science, Engineering, or Information Technology
- TS or TS/SCI clearance
Responsibilities
- Performing customization and configuration of various development tools for Navy customers in an accredited AWS-IL4 and IL6 environment
- Performing account and group administration tasks
- Supports users in a Help Desk / Service Desk capacity in a DevOps environment
- Working in a highly collaborative environment that embraces Agile, Lean Startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework
- Participating in team ceremonies including planning meetings, daily stand-ups, and retrospectives
Benefits
- SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
