Help Desk Administrator

BLACKBERRY•Walland, TN

3d•Onsite

About The Position

The Help Desk Administrator will support, maintain, and evaluate the computer networking and telecommunication systems. The position will install, configure, maintain, and troubleshoot desktop workstations; and assist in maintaining corporate network infrastructure, network security systems, e-mail systems, and other software packages. The position will troubleshoot guest-facing technology, as well as assist with events setting up required technology. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform the essential functions of this position, regular and predictable attendance is required. Must be able to work well with other Team Members, Managers and interact with our guests.

Requirements

Must be able to communicate effectively with guests, managers, and team members
Excellent communication and writing skills and a professional appearance are required
Basic knowledge and understanding of math and Excel
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to apply logical thinking to a wide range of intellectual or practical problems
Must be able to stand or sit for long periods of time
Must be able to safely operate a company vehicle or golf cart
Must be able to work in all weather conditions

Nice To Haves

Associate’s Degree in Information Technology is preferred but not required
Windows desktop
Windows server OS is desirable
Active Directory is desirable
Microsoft Exchange / Office 365 is desirable
Mitel phone systems are desirable
Micros point of sale systems are desirable
Opera property management system is desirable
Experience with A/V systems is desirable

Responsibilities

Triage and dispatch help desk tickets within the help desk ticketing system
Assist with the day-to-day operation of the computer systems and network including hardware and software support
Assist with maintaining the corporate network (Includes implementation of new equipment in addition to the maintenance and troubleshooting of existing systems)
Assist with maintaining the telecommunications systems. Includes installing new phones, equipment, and cabling, voicemail maintenance and general troubleshooting
Oversee and maintain user workstations including IP phones, laptops, desktops, monitors, and printers
Assist in managing the company’s wireless systems. Including the addition of new access points and general troubleshooting
Assist in maintaining and improving network performance through ongoing network monitoring and analysis, performance tuning; troubleshooting network problems; escalating problems to vendors as needed
Secures network by monitoring network access and performance; maintaining documentation
Prepares users by designing and conducting training programs; providing reference documents and support
Administrative tasks for IT department to include but not limited to maintaining checklists, updating documentation, and other tasks
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protects organizational value by protection of confidential information
Accomplishes organizational goals by participating in large projects, addressing guest-facing IT issues promptly, and exploring opportunities to add value to the organization through departmental accomplishments
Follow directions of the supervisor or any member of management
Must comply with all company policies and procedures.