Help Center Representative

Professional Case Management•Oak Ridge, TN

About The Position

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Responsible for answering inbound calls and making outbound calls to known prospects with the intent to provide help and advice. The position works with seniors and must have strong empathy and patience while being able to maintain control of the conversation. The position is highly consultative with a focus on customer service, customer experience and customer satisfaction.

Requirements

High school diploma or GED required
A minimum of two years’ customer service experience preferably in healthcare setting preferred.
Previous experience working in a call center preferred.
Excellent customer service skills
Excellent verbal communication skills; showing proper phone etiquette.
Data Entry
Attention to detail
Maintains professionalism in any situation
Ability to multi-task

Responsibilities

Obtain client information by making outbound calls and answering inbound telephone calls.
Determine further contact required to the customer by comparing client information to different program eligibility requirements.
Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.
Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
Accomplish objectives and organization mission by completing related skills