HEDIS Operations Supervisor & Analytics

Intermountain Health • Murray, UT

2d • $28 - $44 • Onsite

About The Position

Leader of an operational team who creates a team environment that delivers superior customer service by hiring and developing high performing and engaged talent. Is a subject matter expert and a point of escalation to remove barriers, meet KPIs and successfully obtain goals. Is a champion of continuous improvement and implementing best practices. Maintain and enhance Access‑based operational workflows, automate Excel reporting, and support dashboarding in modern analytics tools. Essential Functions Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity. Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives. High leadership acumen (e.g. excellent communication skills, approachable, follows through on commitments, trustworthy, purposeful) and subject matter expertise; representative for product and department; project management; and serves as an escalation point to solve problems and remove barriers. Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service. Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues. Our team actively uses an Access database to manage HEDIS record requests, returned records/issues, and new member requests, with routine Excel exports for auditing and external reporting. We’re looking for a detail‑oriented Data Analyst with advanced Microsoft Excel and Microsoft Access skills who can transform complex healthcare datasets into clear, actionable insights for quality improvement and HEDIS initiatives.

Requirements

• Accountability
• Coaching/Mentorship
• Decision Making
• Hiring/Onboarding
• Innovation
• Key Performance Indicators (KPI)
• Oral/Written/Interpersonal Communication
• People Management
• Project Management
• Time Management
• Demonstrated operational experience and proficiency in prior roles.
• Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate).
• Demonstrated high engagement and performance with a passion for leadership and the development and success of others.
• Demonstrated ability of a high capacity for variable and challenging work; on-time delivery of high-quality work; time management; and task and project management.
• Demonstrated ability to effectively listen and communicate with diverse employees.
• Demonstrated alignment with company and department goals and strategies.
• advanced Microsoft Excel and Microsoft Access skills

Nice To Haves

• Demonstrated leadership experience in a previous operational role.
• Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified.

Responsibilities

• Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity.
• Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives.
• High leadership acumen (e.g. excellent communication skills, approachable, follows through on commitments, trustworthy, purposeful) and subject matter expertise; representative for product and department; project management; and serves as an escalation point to solve problems and remove barriers.
• Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service.
• Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues.
• Our team actively uses an Access database to manage HEDIS record requests, returned records/issues, and new member requests, with routine Excel exports for auditing and external reporting.
• Maintain and enhance Access‑based operational workflows, automate Excel reporting, and support dashboarding in modern analytics tools.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees