Heavy Rental Service Supervisor

Quinn Group•Riverside, CA

20d•Onsite

About The Position

Quinn Company, your local Caterpillar store, is hiring a Heavy Rental Service Supervisor in Riverside, California. Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time. Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture. Handles Rentals, Machine Sales, Service, and Warranty for all Crushing and Screening products to maximize revenue; effectively services the needs of current and prospective customers. Supports Heavy Rents business as needed. Wages This position offers a base salary plus commission, with total annual compensation ranging from $70,200 to $84,854.

Requirements

Seven years’ experience as a CAT dealership Coordinator in at least two of the following functional areas: Rental, Service, Sales, or Warranty.
Certificate of completion or AA/AS degree from a community college or technical school or equivalent combination of education and experience.
Ability to read, analyze, and interpret general procedure manuals, operating instructions or governmental regulations.
Ability to write / generate routine reports, business correspondence.
Must have the ability to effectively present information and respond to questions from groups of clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving customer disputes, competitive issues, and rental logistics.

Responsibilities

Coordinate rental equipment repairs.
Create rental quotes and agreements.
Coordinate transport to/from customer
Maintain rental documents (signed agreements, insurance cert and purchase orders).
Invoice rental agreements.
Correspond with customers.
Assist in maintaining and adjusting competitive rental rates
Monitor market for any significant moves or changes.
Assist Sales Rep. and PSSR as needed
Ensure rental machines have a PERP permit and form 53.
Heavy Rents prep for Sales as CCU
Invoice customer or transfer to Rental account.
Assist in determining market rate of used crushing equipment
Assist Sales Rep. and PSSR as needed
Provide gross margins to accounting and enter accruals.
Supply machine information for PERP/EIN registration.
Register machines with manufacturer for warranty and register Cat engines for warranty.
Maintain inventory list and provide company Controller with monthly report.
Submit Interest Subsidy report to Metso or other Vendors as required.
Create purchase order for credit and ensure credits are applied to the designated machines.
Service Supervisor for C & S Tech’s.
Correspond with customers and provide support as needed.
Open work order, maintain and close work order.
Create quote for customer in Parts & Service Quoter if needed.
Update customer on repairs through communications software.
Maintain work order documents, service reports, quotes, etc.
Ensure all parts are returned and credited.
Assist customers with obtaining any additional troubleshooting documentation needed.
Schedule Technicians daily work
Schedule, provide content, and lead weekly safety meeting
Schedule needed Technician Training such as MSHA and forklift.
Confirm LMS assigned safety trainings have been completed by Technicians
Order supplies for Field Service trucks
Advise technician when dispatching the repair is possibly warranty and to capture the require documentation.
Create warranty report with pictures, required by Vendor
Submit claim in Vendor system and create claim in DSB or Vendors requirements
Monitor claims to determine they are settled.
Enter settlement in DBS and send credit to A/P for processing.
Maintain warranty report.
Maintain work orders for Cat engines and send to Quinn’s warranty department for processing.
Ensures good housekeeping standards are maintained.
Advises management of significant competitive sales and rental activities.
Represents Quinn Crushing and Heavy Rents in a professional manner that promotes the goals and values set forth by Quinn Company and the Caterpillar organization.
Will require non-exempt leadership to departmental personnel in the execution of their duties.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities also include training employees; planning, assigning, and directing work.
Maintain a safe work environment.
Advise/assist Crushing and Screening General Manager in business planning and addressing complaints and resolving problems.