Heavy Duty Truck Field Service Technician

Yancey Bros. Co.•Columbus, GA

12d•Onsite

About The Position

As a Heavy Duty Truck Field Service Technician you will perform truck repairs at customer facilities. Primary Responsibilities: Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely. Proficiently and accurately perform maintenance, diagnose and repairs Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed Write full reports on findings from field service events, with clear, concise information Communicate effectively and professionally with customers on the status of their maintenance and/or repairs. Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed. Must be able to obtain a CDL license if required Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: High School Diploma or equivalent

Requirements

Technical Knowledge of School Bus systems
Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)
Strong technical/mechanical ability
Able to work with very little supervision
Basic knowledge of Microsoft Office Software
Good Driving Record
High level of responsiveness, and a strong proactive attitude to problem solving
Committed to Quality and a high level attention to detail
Ability and motivation to learn quickly.
Excellent written and oral communication skills.

Nice To Haves

Technical Degree or Certification a plus.
CDL is a plus, but not required.

Responsibilities

Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
Proficiently and accurately perform maintenance, diagnose and repairs
Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same
Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
Write full reports on findings from field service events, with clear, concise information
Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
Must be able to obtain a CDL license if required
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.