Hearing Instrument Specialist
About The Position
Miracle-Ear, part of Amplifon, the global leader in retail hearing aids, is expanding its team of Licensed Hearing Aid Specialists. The company is seeking passionate, driven individuals committed to making a difference by helping people rediscover all the emotions of sound. For over 75 years, Miracle-Ear has led in innovation and customer service, assisting over 50 million people with hearing loss through its 1,500 franchised and corporately owned retail clinics across the United States. The company prides itself on improving customers' quality of life and gives back to local communities through the Miracle-Ear Foundation. Amplifon, the parent company, operates nearly 10,000 clinics in 26 countries worldwide and has been recognized as a 'Top Employer 2025'.
Requirements
- Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist
- 1+ year training or related experience as a Hearing Instrument Specialist
- Current knowledge of hearing aid devices and technology
- Experience in a customer-facing role, dedicated to providing high quality customer service
- Confident, attentive, empathetic, and solution oriented
- Computer proficiency in Microsoft Office, Windows, CRM, and POS Systems
Responsibilities
- Manage the customer journey
- Administer comprehensive hearing evaluations, educating on the effects of hearing loss, and providing quality after-care services
- Offer personalized customer consultations on hearing solutions to fit every unique need and lifestyle
- Guide the customer through device fitting and demonstration, while educating them on the importance of hearing health
- Promote hearing health awareness and integrity
- Ensure data accuracy and privacy by maintaining customer records and compliance with all protected customer healthcare data
- Stay current on industry trends and maintain professional credentials through continuous education
- Lead sales of hearing aids and accessories
- Contribute to individual and office revenue goals
- Drive local engagement by supporting marketing initiatives and managing special events
- Partner with the Front Office Associate to ensure a seamless customer experience, effective schedule management and store operations
Benefits
- $100,000-$150,000 earning potential
- Base + industry leading uncapped commission structure
- Work-life balance, with standard business hours
- Continuous training, development & support
- Brand recognition, we’re at the top of our industry
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health Savings Account
- 401K with company match
- Paid Time Off
- Paid Holidays
- Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
