Hearing Assistant

State of Ohio • Columbus, OH

18d • $22 - $26

About The Position

The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal. BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency.

What You’ll Do
Review and organize documents submitted by appellants and county agencies. Complete data entry for hearings into systems including the Ohio Benefits Worker Tracker Portal and the Hearings and Appeals Tracking System. Answer phone calls and emails from appellants and provide clear information or direction based on their inquiry. Create the initial electronic hearing file, including correctly identifying all involved parties (such as the appellant, their authorized or legal representative, and any third-party agencies). Use a personal computer and standard software applications to complete daily tasks and support bureau operations.

The Bureau of State Hearings is a fast-paced environment with a high volume of work. Many tasks must be completed within strict federal timeframes, so staying organized is important. You will need to shift priorities quickly when urgent requests arise. You may occasionally interact with upset or uncooperative individuals, especially over the phone, and will need to remain calm and professional.

Requirements

• OPTION 1 : 6 mos. trg. or 6 mos. exp. in processing benefit claims under appeal.
• Option 2 : 12 mos. trg. or 12 mos. exp. in position involving research, written & oral business communications & public contact.
• Option 3 : Formal education in arithmetic which involved fractions, decimals & percentages; completion of legal secretarial training program offered by technical college or business school.
• Option 4: Equivalent of minimum class qualifications for employment noted above.
• Ability to operate personal computer and applicable software applications to complete job duties.
• Ability to respond to telephone and email inquiries from stakeholders.
• Ability to apply established rules, policies, and procedures to assigned tasks.
• Ability to prepare and maintain accurate records and reports.
• Knowledge of general office practices including keyboarding, data entry, and telephone skills.

Responsibilities

• Review and organize documents submitted by appellants and county agencies.
• Complete data entry for hearings into systems including the Ohio Benefits Worker Tracker Portal and the Hearings and Appeals Tracking System.
• Answer phone calls and emails from appellants and provide clear information or direction based on their inquiry.
• Create the initial electronic hearing file, including correctly identifying all involved parties (such as the appellant, their authorized or legal representative, and any third-party agencies).
• Use a personal computer and standard software applications to complete daily tasks and support bureau operations.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed