Healthcare Transformation Center Technology Manager

CDW

19h

About The Position

The Healthcare Transformation Center (TC/HTC) Technology Manager role involves supporting the core infrastructure that drives CDW solution development projects within Healthcare Transformation Centers. This is achieved by collaborating with key internal and external stakeholders, as well as technology partners, to deploy and support foundational infrastructure. The aim is to facilitate growth within the healthcare segment and position CDW as a preferred partner in the market. The role includes assisting the Healthcare Transformation Center team at CDW in providing a robust technology foundation upon which additional strategic solutions are developed with our clinical and technology partners. The foundational technologies can and will be at times solutions that will be documented and marketed to CDW clients across verticals.

Requirements

Ability to foster a culture of innovation, experimentation and continuous improvement while balancing operational goals of stability and availability
Sound management, interpersonal and communication skills
Ability to find ways of solving and pre-empting problems
Skilled at building relationships with internal and external stakeholders to respond effectivity to functional and business opportunities and capture core requirements
Experience in managing IT operations: Patching, Vulnerability Management, Windows/Linux, Networking, Storage, Support, and Asset Management
Highly enthusiastic and motivated to achieve CDW, departmental, team and personal goals and targets
Leadership qualities with excellent verbal and written communications
Positive attitude with an ability to influence and collaborate with others, a real “Team Player”
Understands how to balance time, cost and quality to ensure successful outcomes
Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement and experience
Able to build productive working relationships with various personnel within the team and across the teams based on respect and good rapport
Remain calm, effective and positive even when under pressure, taking ownership for delivering outcomes
Communicates honestly, openly, and consistently well showing attention to detail and remaining calm and patient when under pressure
Ability to recognize when to request support
Works on own initiative, or as a team, towards agreed common goals
Flexible about working hours and work locations; prepared to travel if necessary

Nice To Haves

Previous use ServiceNow
Experience with Agile approaches

Responsibilities

Project Management: Collaborate in overseeing the planning, execution, and completion of technology projects
Team Management: Leading and managing IT staff, including hiring, training, and performance management. Manage a team of dotted line coworkers from groups in CDW Integrated Technology Solutions and Digital Velocity teams to implement and support technical infrastructure that support all CDW TCs
System Management: Ensuring the efficient operation, security, and reliability of IT systems
Budget Management: Collaborating with TC team in managing the IT budget and resources effectively
Staying Updated: Keeping abreast of new technologies and trends and evaluating their potential inside the TCs and for clients
Troubleshooting and Problem Solving: Identifying and resolving technical issues and challenges
Communication: Effectively communicating technical information to both technical and non-technical audiences
Compliance: Ensuring compliance with relevant regulations and security standards
Partnership: Develop strong working relationships and work closely with additional internal teams and partners
Pro-actively identifies training, certifications and development needs as required for personal development
CDW Healthcare Transformation Centers - Assist with Management and Oversight
Attends Customer and Partner TC meetings, business reviews, and industry days, as needed
Coordinate partner technology deployments and ongoing support in the centers
Coordinate with TC leads and other areas within CDW to develop the solution package to include: services, logistics and other capabilities, as appropriate, for solutions selected as CDW offerings related to foundational technology advancements deployed in centers
Coordinate with TC Project coordinator and TC Operations Manager
Articulates value proposition to sellers, partners and customers