Manager, Healthcare Technology Applications

MedVet•Worthington, OH

About The Position

MedVet is the largest family of emergency and specialty hospitals owned and led by veterinarians. This distinction means we place the needs of our team first and have unique insight into the challenges our caregivers face and what’s needed to provide the best specialty and emergency medicine every time, every day, to everyone. The Healthcare Applications Manager oversees MedVet’s portfolio of clinical and medical applications, ensuring they are reliable, optimized, scalable, and aligned with clinical, medical, and organizational needs. This role leads a team of analysts responsible for the Practice Management System (PIMS), diagnostic integrations, radiology and imaging applications, lab systems, scheduling tools, pharmacy/inventory platforms, and emerging digital and AI-enabled healthcare technologies. The manager partners closely with clinicians, hospital leaders, medical services, IT, data engineering, and vendors to improve caregiver workflows, enhance the client experience, support data-driven decision-making, and advance MedVet’s healthcare roadmap.

Requirements

The ideal candidate has a minimum of 5+ years of experience in clinical applications, EMR/PIMS support, or healthcare technology.
Bachelor’s degree in healthcare administration, computer science, information systems, business, or related field.
2+ years leadership or team management experience.
Strong understanding of clinical workflows, EMR/PIMS functionality, and healthcare operations preferred.
Experience planning, managing, and delivering application projects.
Technical proficiency with SQL, integrations, data structures, or workflow automation tools.
Excellent communication, leadership, and relationship-building skills.

Nice To Haves

Experience with PIMS/EHRs.
Experience in specialty and emergency veterinary healthcare or advanced human healthcare environments.
Process improvement expertise (Lean, Six Sigma, PDSA).
Strong vendor management experience.

Responsibilities

Applications Portfolio Leadership Oversee day-to-day management, configuration, optimization, and support of MedVet’s healthcare applications (ezyVet, SmartFlow, diagnostic integrations, radiology/PACS, pharmacy, scheduling, and more).
Establish application governance, lifecycle management, release planning, and change control.
Prioritize enhancement requests, defects, and projects based on business impact.
Maintain a strategic roadmap for clinical applications aligned with enterprise goals.
Team Leadership & Development Lead, mentor, and develop a team of Healthcare Technology Analysts.
Establish performance goals, success metrics, and a culture of service excellence.
Provide coaching, training, and growth opportunities to strengthen technical and clinical domain expertise.
Ensure high team engagement, productivity, and collaboration across hospitals and departments.
Clinical Workflow & Optimization Understand specialty and emergency clinical workflows and ensure applications are configured to reduce clinician and technician burden.
Lead optimization efforts to improve documentation, charge capture, diagnostic workflows, care coordination, and clinical throughput.
Oversee creation of standardized workflows, templates, and configuration that drive consistency across hospitals.
Technology Operations & System Performance Ensure availability, stability, and performance of clinical systems, meeting or exceeding defined SLAs.
Oversee troubleshooting of complex application issues and escalations.
Collaborate with IT infrastructure, cybersecurity, and data teams to maintain secure, compliant, and interoperable systems.
Manage vendor relationships, contracts, upgrades, and escalations.
Integrations, Data Quality & Technical Enablement Partner with integration engineers to maintain and enhance connections between PIMS and labs, imaging, PACS, pharmacy, analytics platforms, and referral tools.
Oversee data quality, ensure structured, accurate, and complete data flows for clinical reporting and analytics.
Support ETL initiatives, API-driven workflows, automation, and emerging AI-enabled documentation or workflow tools.
Project & Change Management Manage major system upgrades, rollouts, pilots, and cross-hospital application projects.
Develop effective change-management plans, communication, training, and adoption strategies.
Ensure stakeholders are informed, aligned, and engaged throughout project lifecycles.
Partner with hospital leaders on successful go-lives, stabilization, and continuous improvement.
User Experience, Training & Adoption Oversee development of training programs, job aids, and onboarding for clinical systems.
Ensure new features, workflows, and performance improvements are rolled out effectively and adopted.
Build strong relationships with hospital teams to understand needs, collect feedback, and drive satisfaction.
Vendor Management & Strategic Partnerships Manage relationships with key application vendors, ensuring accountability for performance, support SLAs, issue resolution, and delivery of enhancements.
Negotiate contracts, monitor vendor roadmaps, evaluate new capabilities, and ensure alignment with MedVet’s technology strategy and clinical needs.
Lead vendor governance meetings and escalate critical issues to ensure continuity of operations.