Healthcare Training Associate - Davao (Onsite)

Snapscale

27d•Onsite

About The Position

Snapscale is looking for a Healthcare Training Associate to support the design, development, and delivery of engaging training programs for new and existing staff in a fast-paced healthcare environment. This role is ideal for someone with strong communication and facilitation skills, a solid understanding of healthcare operations, and a passion for helping teams build confidence in workflows such as patient intake, scheduling, billing, and insurance processes. The Healthcare Training Associate will play a key role in ensuring consistent training delivery and reinforcing best practices across teams.

Requirements

Minimum of 6 months to 1 year experience in a training, coaching, or onboarding role within a BPO or similar environment
Healthcare experience is preferred , especially in accounts such as patient intake, insurance verification, billing, or prior authorizations
Strong communication and presentation skills, with the ability to explain processes clearly
Basic understanding of workflows and compliance standards (e.g., HIPAA) is an advantage
Experience creating or assisting with training materials such as guides, presentations, or SOPs is a plus
Ability to provide feedback, coaching, and support to trainees and team members
Familiarity with EMR or practice management systems is a plus
Strong organizational skills with the ability to manage training schedules and documentation
Willingness to work in a fast-paced, team-oriented environment

Responsibilities

Training Needs Analysis: Assist in conducting training needs assessments to identify knowledge gaps and opportunities for improvement
Curriculum Support: Help develop and update training materials, including presentations, guides, job aids, and system walkthroughs (e.g., EMR/practice management systems)
Training Delivery: Facilitate or support training sessions for new hires and existing staff on healthcare workflows such as patient registration, insurance verification, prior authorizations, and billing
Performance Monitoring: Track trainee progress and provide feedback and basic coaching to support skill development
Evaluation & Improvement: Collect feedback and assist in improving training programs for better effectiveness
Process Knowledge: Maintain a working knowledge of healthcare operations, compliance requirements (e.g., HIPAA), and clinic workflows
Reporting & Documentation: Maintain training records, monitor attendance, and assist in preparing reports
Collaboration: Work closely with Operations, Clinical Leads, QA, and HR to align training with business and clinic goals
Compliance: Ensure all training materials and sessions follow company policies and healthcare regulations
Coaching Support: Provide ongoing support by addressing staff questions and reinforcing standard processes