Best Benefits, Healthcare Sr. Outreach Specialist, Remote

Centauri Health Solutions

1d • Remote

About The Position

Centauri Health Solutions helps hospitals and health plans improve their revenue and deliver community benefits. On their behalf, we help their patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs. The Sr. Outreach Specialist will work in a fast-paced contact center environment, screening health plan members to determine eligibility for Social Security Disability benefits, and/or supplemental Nutritional Assistance for families in need, while utilizing a similar system tool as Social Security. The Sr. Outreach Specialist will then provide a high level of customer service and support to those that meet specific criteria and will assist in actual submission of an application for benefits to the appropriate government agency.

Requirements

• 2 years of experience in a customer service/call center environment
• Ability to place and receive calls via computer interface
• Must be fluent in English (speak, read, write)
• Excellent phone skills
• Strong data entry skills
• Excellent critical thinking skills
• Ability to manage difficult people
• Ability to be assertive
• Ability to actively listen and show compassion

Nice To Haves

• Fluency in additional language(s) highly desirable!
• Associate’s degree preferred

Responsibilities

• Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based
• Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
• Utilize Centauri’s systems to ensure appropriate questions are asked
• Interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patient or member
• Compile, record, and evaluate personal and financial data in order to determine eligibility
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training
• All other duties as assigned

Benefits

• generous paid time off
• a matching 401(k) program
• tuition reimbursement
• annual salary reviews
• a comprehensive health plan
• the opportunity to participate in volunteer activities on company time
• development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees