Healthcare Resource Specialist I

Trinity Health•Columbus, OH

3d•Remote

About The Position

In accordance with the Mission and Guiding Behaviors; The Scheduler ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic, insurance, and financial information in a timely, courteous, and professional manner Position Purpose: The Healthcare Resource Specialist 1 - ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic, insurance, and financial information in a timely, courteous, and professional manner

Requirements

Education: High school graduate or GED required
Experience: Two years of experience in a similar position in a medical office combined with 1+ years customer service experience preferred.

Responsibilities

Call patients to reschedule and cancel appointments as needed.
Follow specific workflows for various appointment types and providers.
Obtain and enter new patient demographics into computer system.

Benefits

Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition/professional development reimbursement starting on day one.
RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
Relocation assistance (geographic and position restrictions apply).
Employee Referral Rewards program.
Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.