Healthcare Representative

Serene Health•San Diego, CA

12d•$23 - $28

About The Position

The Healthcare Representative is responsible for effectively communicating with health plan members to facilitate their onboarding into new health benefits and offering additional benefits. This role requires a strong understanding of various health plans, empathetic interaction with members, and adherence to healthcare regulations and organizational standards.

Requirements

High school diploma or GED required; Bachelor’s degree preferred.
Minimum 1 year of healthcare and/or sales and marketing experience required.
Bilingual in English and Spanish preferred.
Excellent communication, interpersonal, customer service and organizational skills.
Proficient computer skills and experience with Microsoft Office.
Maintain empathy and professionalism while contacting members and families.
Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
Prolonged periods of sitting at an office desk on the computer.
Able to lift up to 15lbs.

Responsibilities

Confirm eligibility status and onboard health plan members for additional benefits.
Discuss new health plan benefits with members and their family/support persons.
Navigate and utilize multiple health plans’ EMR system.
Treat members with empathy and respect, adhering to their religious and cultural preferences.
Assist the care coordination team with developing health interventions and interacting with involved departments to expedite scheduling and completion of health care consult.
Comply with organizational guidelines, healthcare laws, and regulations, including HIPAA by fostering nursing practices that adhere to the nursing division’s standards of care.
Maintains quality service by enforcing organization standards.
Perform other duties as assigned.

Benefits

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.