Healthcare Payments Client Executive

U.S. Bank National Association • Knoxville, TN

10d • Hybrid

About The Position

The Healthcare Payments Client Executive serves as the strategic representative of U.S. Bank Merchant Services for a portfolio of high-value healthcare clients. This role is pivotal in driving client satisfaction, retention, and profitability by delivering expert guidance and innovative payment solutions tailored to the healthcare sector. The Client Executive acts as the primary escalation point for both internal and external client concerns, ensuring seamless management and resolution of complex issues.

Requirements

• Bachelor's degree, or equivalent work experience
• Five to eight years of sales/relationship management experience in the healthcare/financial services industry
• Ability to travel

Nice To Haves

• Extensive expertise in the healthcare industry, including revenue cycle management and merchant processing solutions
• Proven ability to consult with healthcare organizations, providing strategic direction and problem-solving support
• Advanced analytical skills for interpreting data and leading cross-functional teams toward effective solutions
• Demonstrated proficiency in sales and marketing within the healthcare sector
• Strong organizational, interpersonal, and communication skills, both verbal and written
• Ability to work independently and collaboratively within diverse teams

Responsibilities

• Oversee and cultivate relationships with strategic healthcare accounts, focusing on long-term growth and retention.
• Analyze client data and industry trends to provide actionable insights and recommendations that enhance operational performance.
• Deliver consultative support to healthcare organizations, addressing challenges and identifying opportunities for improvement and expansion.
• Present performance results and strategic solutions to clients, leveraging deep industry knowledge to drive value.
• Collaborate with internal teams to develop and implement solutions that address client needs and resolve issues efficiently.
• Maintain a high level of client satisfaction through proactive communication and exceptional service delivery.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level