Healthcare Payments Client Executive

U.S. Bank • Knoxville, TN

8h • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description The Healthcare Payments Client Executive serves as the strategic representative of U.S. Bank Merchant Services for a portfolio of high-value healthcare clients. This role is pivotal in driving client satisfaction, retention, and profitability by delivering expert guidance and innovative payment solutions tailored to the healthcare sector. The Client Executive acts as the primary escalation point for both internal and external client concerns, ensuring seamless management and resolution of complex issues.

Requirements

• Bachelor's degree, or equivalent work experience
• Five to eight years of sales/relationship management experience in the healthcare/financial services industry
• Ability to travel

Nice To Haves

• Extensive expertise in the healthcare industry, including revenue cycle management and merchant processing solutions
• Proven ability to consult with healthcare organizations, providing strategic direction and problem-solving support
• Advanced analytical skills for interpreting data and leading cross-functional teams toward effective solutions
• Demonstrated proficiency in sales and marketing within the healthcare sector
• Strong organizational, interpersonal, and communication skills, both verbal and written
• Ability to work independently and collaboratively within diverse teams

Responsibilities

• Oversee and cultivate relationships with strategic healthcare accounts, focusing on long-term growth and retention.
• Analyze client data and industry trends to provide actionable insights and recommendations that enhance operational performance.
• Deliver consultative support to healthcare organizations, addressing challenges and identifying opportunities for improvement and expansion.
• Present performance results and strategic solutions to clients, leveraging deep industry knowledge to drive value.
• Collaborate with internal teams to develop and implement solutions that address client needs and resolve issues efficiently.
• Maintain a high level of client satisfaction through proactive communication and exceptional service delivery.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level