Healthcare Operations/Program Director

Healogics•Silverdale, WA

8h•Onsite

About The Position

Healogics is the largest provider of advanced wound care services in the United States, treating over 300,000 chronic wound patients annually across more than 600 sites. With an aging society, rising obesity and diabetes, and an increase in surgical procedures, the number of patients needing expert care for non-healing wounds is growing. The company aims to provide quality outcomes to as many patients as possible through its out-patient clinic partnerships. The Program Director or Program Manager is responsible for the management and strategic growth of the Wound Care Program for their assigned area. This role involves complete oversight of the Wound Care Center, including day-to-day operations, staff management, financial management, quality/performance improvement, and community education. The Program Director/Program Manager also maintains collaborative client relationships within and outside the hospital organization and fosters effective working relationships between Healogics and the hospital. All employees must adhere to Healogics policies, Hospital policies, accrediting organizations, federal and state regulations, and CMS guidelines.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience
OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience
OR High School Diploma and 4 years or more years of marketing/community education in the healthcare industry or clinical operations experience
Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations
Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
Strong interpersonal, verbal and written communication skills, to include group presentation skills
Strong analytical and quantitative skills
Strong customer service and follow-up skills
Strong organization, time management skills and ability to multi-task in a fast-paced environment
Leadership and teaching skills
Strong relationship building and influential skills
Strong team building and motivational skills
Ability to work with Healogics and hospital management.
Budget and strategic planning skills
Ability to travel overnight

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred
Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred
Management experience preferred

Responsibilities

Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.
Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company’s resources.
Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
Facilitates the flow of information and maximizes effective communication throughout the program.
Prioritizes responsibilities and directs the work of the Center’s clinical staff and non- clinical staff.
Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.
Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews.
Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.
Stays current with reimbursement changes, providing physician and staff updates and education as needed.
Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
Tracks and reports all ancillary revenues generated by the program.
Manages costs through appropriate utilization and management of labor and supply.
Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.
Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials.
Documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.
Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators.
Ensures program is integrated into the partner hospital’s PIP program.
Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.
Monitors patient, referring physician and customer satisfaction.
Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.
Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition.
Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards.
Works effectively and seamlessly at all levels within the partner hospital.
Participates in hospital department/management meetings and actively participates in Hospital communication activities.
Builds and develops effective working relationships with panel physicians, clinical and support staff.
Encourages all program staff to provide excellent customer service to members of other hospital departments.
Meets regularly with leadership including hospital and area management.
Performs other duties as required.