Healthcare Customer Service Representative

TEKsystems • Glendale, CA

20h • $21 - $21 • Onsite

About The Position

We are hiring 10 consultants for a special project supporting the Campus Support Center in Glendale, CA. This team will assist 8 full-time employees in delivering high-quality patient outreach and care coordination.

Requirements

• Customer service experience in a healthcare or call center setting
• Prior authorization and insurance/benefit verification
• Excel proficiency (hide, copy, paste, filter)
• Data entry and scheduling
• Familiarity with medical terminology

Nice To Haves

• Project coordination or management experience
• Broader medical or clinical experience

Responsibilities

• Make outbound calls to patients for:
• Pharmacy refill confirmations
• Annual wellness visit scheduling
• ER outreach for frequent emergency room visitors
• New authorizations and other leadership-driven initiatives
• Accurately enter and manage data in Excel and internal systems
• Perform insurance and benefit verifications
• Coordinate care and follow-up tasks as needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed