Healthcare Customer Service Representative - FULLY REMOTE

PharmaCentra, LLC

2d•Remote

About The Position

Healthcare Customer Service Representative (CSR) Are you excited about connecting with people and achieving targets in a dynamic, fast-paced environment? At PharmaCentra, we are looking for a self-motivated and goal-oriented individual to join our team as a fully remote, full-time Healthcare CSR. WHO ARE WE? Founded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and healthcare providers. We work hard to ensure that every interaction made on behalf of our clients is positive. WHY SHOULD YOU CONSIDER JOINING US? Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles. A DAY IN THE LIFE: Your typical schedule will be Monday - Friday, with an 8-hour shift between the hours of 8 AM - 8 PM EST. As a Healthcare CSR, you will conduct outbound calls and emails to prospective clients using a provided script to deliver strategic brand messaging. Your role will involve quickly engaging and building rapport with gatekeepers and decision-makers to understand their needs, share accurate information, and effectively promote our client's product. Additionally, you will play a crucial part in maintaining accurate records of calls in the customer relationship management (CRM) system. This position offers a unique opportunity to hone your communication and sales skills and contribute to the company's growth by identifying and nurturing potential leads in the healthcare industry. DO YOU HAVE WHAT IT TAKES?

Requirements

High school diploma or equivalent
Strong interpersonal skills with the ability to build rapport quickly
Ability to work independently and to effectively overcome objections and handle rejection

Nice To Haves

Additional education or experience with cold calling, sales, or marketing would be a plus!

Responsibilities

Conduct outbound calls and emails to prospective clients using a provided script to deliver strategic brand messaging.
Quickly engage and build rapport with gatekeepers and decision-makers to understand their needs
Share accurate information
Effectively promote our client's product
Maintain accurate records of calls in the customer relationship management (CRM) system.
Identifying and nurturing potential leads in the healthcare industry.