Healthcare Associate - AssistRx Academy (Customer Service Representative)

AssistRx•Overland Park, KS

13h

About The Position

AssistRx Academy is a structured career-launch initiative designed to empower individuals seeking a career change, and those without prior healthcare experience to begin a meaningful career in the healthcare industry. Through a four-week paid training program, participants receive comprehensive instruction in healthcare operations, patient services, and compliance fundamentals. Upon successful completion of the Academy, participants are offered full-time employment as a Customer Service Representative supporting one of AssistRx’s client programs. This initiative serves as a gateway to long-term career growth and advancement within AssistRx and the broader healthcare ecosystem. The Healthcare Associate – AssistRx Academy is a passion-driven customer service role designed for individuals beginning their healthcare career journey. Participants will complete a four-week training and education program focused on healthcare fundamentals, patient support, and compliance requirements. Following training, Associates provide external customer service support by receiving and responding to program-related inquiries, assisting with pharmacy benefit investigations, and supporting patients and providers while handling Protected Health Information (PHI). This role works under close supervision with clearly defined tasks and performance expectations. Successful candidates demonstrate professionalism, empathy, patience, and a people-first mindset in all interactions. Academy Training Focus (4 Weeks) Participants will complete instructor-led and hands-on training covering: Healthcare industry fundamentals and AssistRx program operations Rules and regulations related to handling Protected Health Information (PHI) Pharmacy benefit structures and benefit investigation processes Differences between Commercial Insurance and Government Insurance programs Customer service best practices, call handling, and de-escalation techniques Systems navigation and documentation standards Completion of the Academy is required for conversion into a full-time Healthcare Associate role.

Requirements

High School Diploma or equivalent (required)
Minimum of 3 years experience in a direct-to-consumer, customer service, or client-facing environment
Ability to complete and successfully pass the 4-week AssistRx Academy training program
Strong communication skills with a positive, professional demeanor
Ability to learn quickly, multi-task, and adapt in a fast-paced environment
Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Demonstrated aptitude for problem-solving, conflict resolution, and negotiation
Ability to follow explicit instructions and adhere to structured workflows
Reliable attendance and punctuality
Schedule flexibility, including potential holiday and weekend rotations

Nice To Haves

Two (2) years of post-secondary education
Previous experience in a highly dynamic or rapidly changing environment
Exposure to healthcare, insurance, or regulated service environments (preferred, not required)

Responsibilities

Provide accurate, timely, and professional customer service support to patients, providers, and partners
Respond to inbound inquiries related to healthcare programs and pharmacy benefit investigations
Guide callers through program requirements and next steps
De-escalate and resolve customer concerns with empathy and professionalism
Collaborate with other call center representatives to improve service quality and consistency
Maintain compliance with HIPAA and internal data protection standards
Document interactions accurately within designated systems
Perform other related duties as assigned

Benefits

Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary.
Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Tell your friends about us! If hired, receive a $750 referral bonus!